北京曼顿企业管理咨询有限公司

强化英文邮件沟通（英文授课）（上海，12月27日）
【举办单位】北京曼顿培训网 www.mdpxb.com 中国培训资讯网 www.e71edu.com
【咨询电话】4006820825 010-56133998 13810210257
【培训日期】2017年12月27日
【培训地点】上海
【培训对象】
All levels of staff, who wish to sharpen their professional email style, improve logic,
structure and learn vital tools for cross - cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.

【课程收益】
This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender / receiver mind-set
3. Enhance understanding of cross-cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails

【课程大纲】
1. Problems in modern communication
■Analysis – why did they happen
■Preventing future problems

2. Changing your mindset for effective communication
■Receiver perception
■Open minded approach
■Confidence building

3. Tips for effective writing
■Thinking & planning
■Writing a logical outline
■Knowing your audience
■KISS

4. Structuring
■Basic guidelines
■Sequencing information logically
■Selecting relevant information
■Paragraph linking
■Exercise of structuring

5. Linguistic style differences
■Cross - cultural understanding
■British vs. USA vs. China

6. Standard phrases
■Phrases for opening and closing
■Standard phrases in correspondence
■Writing exercise

7. Understanding differences in tone
■Analysis of tone in e-mails
■How to use modal verbs tone
■The art of being diplomatic

8. Preparing for difficult situations
■Language for apologies
■Announcing bad news
■Greetings & wishes

9. Standard templates
■Sample of proposals
■Sample of business letters
■Sample of complaint letter
■Sending quotation to customer

10. QAF – Questions, Answers, Feedback

【费用及报名】
1、费用：培训费2680元（含培训费、讲义费）；如需食宿，会务组可统一安排,费用自理。
2、报名咨询：4006820825 010-56133998 56028090 13810210257 鲍老师
3、报名流程：电话登记-->填写报名表-->发出培训确认函
4、备注：如课程已过期，请访问我们的网站，查询最新课程
5、详细资料请访问北京曼顿培训网：www.mdpxb.com (每月在全国开设四百多门公开课，欢迎报名学习)